Guests who Lost Money Under Crystal Cruises’ Former Ownership Can Apply For Credits

 announced today that it has launched an 

 for all guests financially impacted by Crystal Cruises’ former ownership and their travel advisors. The initiative is being created in partnership with 

, the new owners of Crystal and its two ships 

 guests who hold a verified claim in the Crystal Cruises LLC case will be able to apply for a credit to use towards future Crystal voyages on board either 

“This Initiative is a plan we have been working on since we acquired Crystal as it will benefit our most loyal customers. This is not something we were legally obliged to do,”

, Co-Chairman of A&K Travel Group and of Crystal. 

“However, we believe that being Exceptional means doing what is unexpected, unusual, and unprecedented. We are choosing to help former guests and travel agents recover their money and hope we will be able to focus on returning to service, the exceptional crew and onboard service that has made Crystal an award-winning cruise line for three decades.”

“What Crystal has decided to do with this gesture is remarkable partly because they had no obligation to do it, but mostly because it gives customers another alternative to recover funds lost in the shut down,”

, Executive Vice President of Moecker Associates. 

“We are also working to analyze all the claims we received and believe that by the end of the summer we will be in a position to release the first reimbursements.”

In order for guests to qualify for the credit, the following conditions apply:

♦ Guests must have filed a valid claim in the Crystal Cruises LLC case for amounts owed related to cruises onboard 

♦ The amount of the credit will be restricted to the outstanding balances owed to the guest minus any funds that have already been refunded through the insolvency proceedings.

♦ The credit will be split into five installments to be applied towards five future bookings.

♦ The first booking must be made by July 1, 2023, and the credit must be utilized towards voyages departing on or before Dec. 31, 2025.

The specific terms and conditions of the 

 along with FAQ’s will be posted on Crystal’s 

 inaugural sailing will depart July 31, from Marseille for a Mediterranean cruise, and 

will depart on Sept. 1, from Athens. Planned voyages will travel throughout the Mediterranean, Northern Europe, Canada and New England, Alaska, the Caribbean, through the Panama Canal, the Middle East, Asia, Australia, and New Zealand.

Book an exceptional new itinerary by contacting your travel advisor, visit 

For more than three decades Crystal has been synonymous with exceptional, award-winning voyages.

Last year, the A&K Travel Group acquired the Crystal brand and its two most beloved vessels, C

Crystal announced today that it has launched an Exceptional Initiative for all guests financially impacted by Crystal Cruises’ former ownership and their travel advisors. The initiative is being created in partnership with A&K Travel Group, the new owners of Crystal and its two ships Crystal Serenity and Crystal Symphony.  

Crystal Announces Launch of Exceptional Initiative

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Century Travel may from time to time invite you to provide personal information in order to provide you with services and to enable you to order goods. In order to deliver such services or goods, Century Travel will need to process and store your personal information and may need to transfer it to affiliates and service providers for processing inside the European Economic Area. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.

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Data Protection: Century Travel may use your details to let you know about other products and services which we think would be of interest to you from within the Century Travel group. However, under no circumstances will you be inundated with sales and marketing emails or contact. At no time will we pass your details to any other companies or third Parties for marketing or any other reason.

DV Century Travel Consultants Limited is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.

When you register for our Services on our Websites, for example signing up for marketing emails or requesting to be contacted by a consultant for a quote, you may provide us with:

Your personal details, including your email address and phone numbers

When you place a booking with Century Travel, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name as per passport

Financial transaction information, including your debit or credit card information

Travel related information such as passport details, ethnicity, visa eligibility.

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

When you interact with us via our Social Accounts, we may collect:

Social media content such as imagery, video content and feedback such as reviews and social interactions.

For any content you submit, we may use, copy, modify, adapt, publish or incorporate such content into forms of marketing messaging and advertising for our social accounts, email marketing, print brochures and our website.

We may also use personal data from social media sources such as Facebook advertising that supply information, cookie and third party data. For example, this type of personal social media data helps us to:

Contribute to reviewing and improving the messaging and marketing we share on our social accounts such as analytical and reporting data.

Improve and measure the delivery and effectiveness of our marketing communications across social media advertising.

When you use our website we use data tracking software (‘cookies’) which allow us to collect:

Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

We use personal data to effectively manage and improve the services we offer to you, including:

Processing bookings, so that we can manage the provision of services and help with any bookings or refunds you may ask for;

Improve our online services, including improving our Websites;

Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;

Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;

Providing a specialised and personalised service to you to help us meet your needs as a customer, including providing you with marketing material that is relevant to your interests. This may include us measuring your responses to marketing communications;

Contact and interaction with you, for example by phone, email or post or by responding to social media posts that you send to us, so that we can service your booking or query effectively as a customer

We may share the personal data we collect with other companies in the Century Travel Group, where it is necessary for the effective servicing of a booking or query.

We may share the personal data we collect with other Supplier Partners and Service Providers. We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services. When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.

We may also need to share personal data with other organisations in certain circumstances:

if the law or a public authority says we must share the personal data;

if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or

to any other successors in title to our business.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area “EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our Service Providers, such as airlines, hoteliers, insurance companies and ground handling agents so they can provide you the arrangements you require.

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in Cyprus and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

Regular reviews of our processes for collecting, storing and processing your personal data.

Restricting access to your personal data to authorised users. This includes the use of physical security measures.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

We will send you relevant news and offers about our products and services in a number of ways, including by email, but only if you have previously agreed to receive these marketing communications or have engaged with us in a service provision way. When you register with us on our Website, we will ask you if you would like to receive marketing communications. When you engage with a travel consultant, they will also ask you if you would like to receive marketing communications. You can change your marketing choices over the phone with your consultant or by unsubscribing from our emails at any time.

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to: Century Travel, PO Box 62862, 8069 Paphos.

Guests will receive twenty percent (20%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Booking is not refundable. Additional terms and conditions apply.

A&K Travel Group Ltd, along with its subsidiary companies listed below (collectively “A&K Travel,” “us,” “our,” or “we”) recognize the importance of protecting your privacy. This global privacy notice (“Notice”) describes how we collect, process, and share Guest Personal Data (defined below). This Notice also describes your rights and choices with respect to Guest Personal Data and other important information. You reached this Notice by clicking on the privacy notice link when you visited one of our group websites, however, this Notice applies to the activities across all the A&K Travel companies. Please carefully review this Notice.

A&K Travel Group Ltd is a company incorporated under the laws of the Bahamas. A&K Travel’s subsidiary companies include but are not limited to the following: AK Group Ltd, A&K Corp. Ltd, Abercrombie & Kent Global Travel Limited, Abercrombie & Kent Ltd, Abercrombie & Kent USA, LLC, Abercrombie & Kent (Australia) Pty Ltd, Crystal Cruises Holding Ltd, Crystal Cruises SAM, Crystal Cruises USA, LLC, Crystal Cruises Pty Ltd, Crystal Cruises Ltd, Crystal Cruises UK Ltd, Cox & Kings (a brand name of Abercrombie & Kent Ltd) and Situr Inc. and Divencounters Inc. (each trading as Ecoventura).

A&K Travel may act as either a controller, a processor or both, depending on the circumstances, with respect to the collection, use, and other processing of personal identifying information which can be used to identify, directly or indirectly, or locate guests (

) in connection with the guest relationship, as described in more detail in this Notice.

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection compliance manager using the details set out below.

Please see below the relevant contact details of the Data Controller for your country or region. If you are uncertain or have a general question regarding data protection, please use the contact details for the United Kingdom.

United Kingdom of Great Britain and Northern Ireland

Legal entity: Abercrombie & Kent Ltd.
Company No: 01082430
Name: Data Compliance Officer
Email address: privacy@abercrombiekent.com
Postal address: St George's House, Ambrose Street, Cheltenham, GL50 3LG.

Legal entity: VeraSafe, LLC
Telephone: +1 (617) 398-7067
Email address: 


Postal address: 100 M Street S.E., Suite 600, Washington, D.C. 20003, USA
Web: 

https://www.verasafe.com/about-verasafe/contact-us/

The contact details for our registered data protection representative in the European Union.

Legal entity: Abercrombie & Kent Italy and Croatia
Name: EU Data Protection Representative
Email address: 


Postal address: Via Fattori 10, Florence, 50132, Italy.
Supervisory body: Garante Per La Protezione Dei Personali
Website URL: 

United States of America, Canada and South/Central America

The contact details for our registered data protection representative for the USA and the Americas

Legal entity: Abercrombie & Kent USA LLC
Name: Data Protection Manager
Email address: 


Postal address: 1411 Opus Place Executive Towers West II, Suite 300, Downers Grove, IL 60515.

The contact details for our registered data protection representative Australia and Asia.

Legal entity: Abercrombie & Kent Australia Pty. Ltd.
Name: Data Protection Manager
Email address: 


Postal address: Level 3, 290 Coventry Street, South Melbourne, VIC 3205.

This Notice is written in the English language. We do not guarantee the accuracy of any translated versions of this Notice. To the extent any translated versions of this Notice conflict with the English language version, the English language version of this Notice shall control.


A&K Travel will collect personal data from you when you interact with any of the A&K Travel websites, contact any of its subsidiary companies’ reservations departments, use our services, or purchase our products.


We collect Guest Personal Data about or generated by any device you have used to access the websites of subsidiary companies, or when you use Wi-Fi while traveling with A&K Travel. Such collected data could include contact details (such as email address) and previous purchase history or interests. When you use our websites, we also collect certain information about you automatically through our use of cookies and similar technologies. Please see below for our Cookie Notice.


We receive Guest Personal Data about you from our third-party affiliates or partners and from marketing companies that provide us with such information as a part of their relationship with us. We receive Guest Personal Data from third party travel agents who transfer Guest Personal Data to us when you purchase products or services from them in connection with services that we provide, and other service providers performing services on our behalf. We may receive Guest Personal Data from ad networks, behavioral advertising vendors, market research, and social media companies or similar companies that provide us with additional Guest Personal Data. We may also receive Guest Personal Data from Facebook and other social media companies who may transfer Guest Personal Data to us when you register for one of our services or interact with that social media company on or in connection with our services or the purchase of our products.

We may combine this with data that we already have collected about you.


A&K Travel feels strongly about protecting the privacy of children. A&K Travel’s websites are not targeted for use by minors under the age of 18 (“minors”). A&K Travel does not knowingly collect personal information from minors in connection with the features of our websites without the consent of a parent or guardian. A&K Travel requests that all minors who may visit its websites not disclose or provide any personal data. Minors may not access those sections of the websites that require registration. Upon notification that a minor has provided us with personally identifiable information, we will delete the minor’s personally identifiable information from our records. If you believe we might have any information from a child, please email us at 

III. CATEGORIES OF GUEST PERSONAL DATA AND PURPOSE FOR PROCESSING

A&K Travel collects and processes the following categories of Guest Personal Data, for the purposes specified below when you make an inquiry or purchase a service or product:

Personal name and initials (e.g. First Name, Last Name)

Communicate, interact and identify you and customize the content, products and services that are offered to you;

Verify your authority to enter and use our Services; and

Personal characteristics (e.g., age, date of birth, gender, marital status, nationality) and personal preferences (product preferences, online preferences, interests)

Conduct our business and improve our websites and services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you.

Process, fulfil and follow up on transactions and requests for products, services, support, and information

Financial information (e.g., credit card number, financial institution information and number)

Process transactions you enter into with us (e.g., purchase of goods and services, refunds, discounts and offers)

Contact information (e.g., address, phone number, email address)

Perform certain automated decision-making, including profiling, which is used for direct marketing

Contact you with information about A&K Travel products and services and affiliated third-parties;

Send you other marketing materials, for example, via email, and to notify you about products and services that we believe would be of interest to you

Government Issued ID (e.g., Social Security Number, Government ID Number, Passport Number)

Authentication information (e.g., login id, password)

Verify your authority to enter and use our website and other services

Deter, detect, and prevent fraud and other prohibited or illegal activities

Health related information (e.g., information about physical or psychological state of health, prescriptions, vaccinations, temperature, data on health screening questionnaires, COVID-19 testing)

Book or embark on some of our offerings, visit certain properties or visit certain locations where our cruise ships berth

Health information when / if medical care is required while onboard

Enable us to provide you with bespoke services or in connection with our response to health-related incidents

Information obtained from third parties, including:

Casino third parties related to marketing and background checks

Travel Agents and / or Travel Consortiums for booking purposes

Online behaviour information (online activity, preferences, time spent viewing features on our Site)

Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing

Provide targeting advertising, including the use of re-targeting technology

The type of Guest Personal Data collected by A&K Travel may vary from country to country, and in some countries A&K Travel might not collect all of the categories of Guest Personal Data listed above.

A&K Travel is committed to only collecting and processing the minimum amount of data from you that is necessary to the purposes of our data processing activities, and to retain such data only if required to fulfil such purposes. Where applicable, if A&K Travel intends to further process the personal data for a purpose other than that for which the personal data was initially collected, A&K Travel shall, prior to such processing, provide you with any relevant information on such additional purpose, and, to the extent required by applicable law, obtain your consent for this.

While traveling with A&K Travel subsidiary companies:

A&K Travel processes Guest Personal Data when you interact with us offline. Additionally, when you use electronic or RFID technologies, or use on-premise digital services, we may collect browsing information including but not limited to, search history, server logs, application logs, browsing data, first party cookies, third party cookies, pixel tags and clear gifs. In addition, we may process this data in combination with other data that we collect and/or create as necessary in connection with certain legitimate business interests in (i) verifying your identity for authentication and security purposes; and (ii) to prevent fraud.


We may operate CCTV or security cameras on properties operated or owned by A&K Travel subsidiary companies. In connection with these systems, we may collect and/or create Guest Personal Data as necessary in connection with certain legitimate business interests, such as (i) ensuring the safety and security of guests and employees; (ii) recording and investigating health and safety incidents; (iii) keeping track of guests and employees for safety and commercial purposes; and (iv) creating aggregate data.

When you use our digital services, we may collect and process device and network data. We use this data as necessary to fulfil guests’ requests. We may also collect and process data that we collect, create, and/or receive (including through the use of cookies and similar technologies). We typically use this data as necessary in connection with certain legitimate business interests, such as ensuring the security of our websites and other technology systems.

We and certain third parties process Guest Personal Data we hold for certain purposes including but not limited to distribute marketing communications and to create marketing profiles, in connection with online advertising, including targeted advertising, data sales, personalization and guest profiles.

In order to understand our guests’ preferences, and better recommend bespoke products and services we may create a “Guest Profile” by linking together and analyzing Guest Personal Data collected in the following circumstances: (i) when you purchase our products and services; (ii) when you travel with companies owned or operated by A&K Travel and its subsidiary companies; (iii) when you use our digital services; (iv) through cookies and other tracking technologies; (v) when you contact us or submit information to us; and (vi) through feedback and surveys.


During our interactions we may collect special categories of personal data about you as detailed below. This may be because you want us to have the information or inadvertently as result of a group you travel with (please see example below). It may also be because we need to know certain personal data about you which is special category data in order that we can provide you with the best possible service and advise you whether a trip is suitable for you. Health is one of the best examples of this.

E.g. If we receive a group booking from a specific religious association we will inadvertently have details of religious beliefs of those individuals. The same can be said for groups from political associations and trade union associations.

E.g. We are sometimes asked whether certain medication is allowed to be taken into certain jurisdictions which discloses certain medical conditions.

Other special category of personal data which we may end up receiving from you include details about your:

dietary requirements which may disclose your religious or philosophical beliefs;

You are not under any obligation to consent to us processing or disclosing your sensitive information in the manner described above and in our Notice. However, if you don’t agree then we won’t be able to process your data or transfer your data to our suppliers. As you will appreciate it would then be difficult to actually provide your holiday because making your holiday arrangements involves processing your data and transferring your data to our suppliers in order that they can provide the services.

If you have concerns with us processing or transferring your data then please discuss that with us at your earliest convenience in order that we can book your holiday and provide you with the necessary services.

If you are happy to consent to our use of your sensitive information, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing your holiday, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellation charges in the Booking Terms and Conditions for your booking will become payable..


IV. THE LEGAL GROUNDS FOR PROCESSING GUEST PERSONAL DATA

In most instances, we process your personal data under the legitimate interests of providing you products and services. In other instances, we obtain your consent to process your personal data where we are required to do so by applicable law – for example, where the personal data we are collecting from you is special category personal data and we are not lawfully permitted to process your personal data on any other legal grounds. Where we rely on your consent for processing your personal data, you may withdraw your consent at any time, by contacting us at 

. Please note, however, that withdrawing your consent will not affect the lawfulness of processing based on the consent you gave prior to withdrawal. For direct marketing, we rely on our legitimate interests when applicable law does not require your consent.

Where we process your personal data for direct marketing purposes, we will log your objection to and stop such processing of your data, and we will not contact you again for marketing purposes if requested. You may object to such direct marketing by clicking the unsubscribe link in each such direct marketing message or contacting us at 

While we always want you to be aware of how we are using your personal information, this does not necessarily mean in every instance that we are required to ask for your consent before we can use it. There may be instances where we process your personal data for our legitimate interests (furthering our business relationship with you) or on the basis of other lawful grounds (e.g., because we have established a relationship with you and need to process your personal data in order to provide you with the information and/or services you have requested), without having obtained your consent. We do not seek your consent in such cases largely so that we can provide you with services in an efficient way (or where in some cases it might not be possible for us to seek your consent because we must process personal data, for example, for the detection of fraud). Before processing your personal data, we will consider your rights and freedoms and will only commence such processing where we do not think your rights will be infringed.

Except as otherwise provided in this Notice, only a limited number of individuals within A&K Travel’s legal, finance, IT, accounting and customer care departments, as well as certain managers (i.e., only persons with assigned responsibility or managerial responsibility for a guest or groups of guests) will receive access to Guest Personal Data when necessary in connection with their job responsibilities.

If you provide A&K Travel with personal data about members of your family and/or other dependents (e.g., for emergency contact or benefits administration purposes or as fellow travellers on a trip), it is your responsibility to inform them of their rights relating to the processing of their personal data for these purposes. You are also responsible for obtaining the explicit consent of these individuals (unless you are authorized to provide such consent on their behalf) to the processing (including disclosure and transfer) of that personal data for the purposes set out in this Notice.

V. DISCLOSURES OF GUEST PERSONAL DATA TO THIRD PARTIES

Guests will receive ten percent (10%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Crystal’s standard cancellation terms apply.