Can I receive a refund instead of a travel credit?

The Credit is a non-refundable amount and can only be used to reduce your total charge.

Can I apply a sub-credit to my Deposit?

A sub-credit will go towards your Final Payment. Should the amount of the sub-credit exceed the Final Payment, excess funds will be applied to the Deposit. Should the sub-credit exceed the total charge, the difference will be forfeited and the invoice will be fully settled by the sub-credit.

I no longer wish to, or am no longer able to travel. Am I able to transfer my credits to another Beneficiary?

In order for the Credit to be applied, the Beneficiary must be one of the travellers on the booking. Family and friends with additional bookings on the same voyage as the Beneficiary may take advantage of one or more of the Beneficiary’s sub-credits (one per booking). The only exception is for the travel partner of the Beneficiary named in the Claim filed as part of the Assignment for the Benefit of Creditors process, for example the spouse or friend, whereby they may become the Beneficiary with written approval from the original Beneficiary. Please contact your preferred travel advisor for more details once you have received confirmation of your claim and your status of Beneficiary.

My claim as part of the assignment for the benefit of creditors process covered several guests traveling together. Can we all apply to be Beneficiaries?

Yes, as long as all are listed in the Claim filed. In this event, the initial Claim amount would be divided among the Beneficiaries, then into the 5 sub-credits. For example, a Claim of USD 10,000 shared among two Beneficiaries will create two Credits of USD 5,000 – one for each Beneficiary – and then 5 sub-credits of USD 1,000 for each Beneficiary, to be applied to the 5 bookings of their choice.

I am applying a sub-credit to a booking which exceeds the total value of my booking. Can the balance be refunded to me, transferred to a new sub-credit or converted to As You Wish credits? 

You may only apply one sub-credit per booking, and any unused portion of that sub-credit would be forfeited. We suggest you look at upgrading your suite category, or booking the preceding or following segment in order to maximize the value of your sub-credit.

What happens to my sub-credit if I need to cancel my booking and/or rebook?

If you cancel, your sub-credit will be added back to the Credit on your profile, less applicable cancellation fees.

Will the credits I receive impact my ability to be refunded through the Insolvency process, my insurance, my credit card company or others?

No, Crystal has found a solution which will run in parallel with these proceedings. The Exceptional Initiative is purely a commercial gesture from Crystal.

If I book back-to-back cruises beginning in 2025 that extend into 2026, can I use my Exceptional Initiative certificate?

The Exceptional Initiative certificate cannot be used on cruises that depart past December 31, 2025. The last eligible voyages will be:

- December 30, 2025 to January 11, 2026 aboard 

 (Puerto Caldera to Los Angeles)
- December 27, 2025 to January 2, 2026 aboard 

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Information you provide about yourself to Century Travel will only be used by Century Travel in accordance with its Privacy Policy. The Privacy Policy does not apply to third party sites.

Century Travel may from time to time invite you to provide personal information in order to provide you with services and to enable you to order goods. In order to deliver such services or goods, Century Travel will need to process and store your personal information and may need to transfer it to affiliates and service providers for processing inside the European Economic Area. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.

In order to enable Century Travel to provide you with a personalised browsing experience, this site may use ‘cookie’ information collection technology. The information gathered by Century Travel cookies is for the purposes of enhancing your experience on our Sites. By continuing to browse this site you are agreeing to our use of cookies. Please note however, that our use of cookies is only for the purposes of shopping cart operation, site performance and non-tracking, anonymous analysis.

Century Travel will only use your personal information for purposes for which you have consented and will not sell or rent your personal information to third parties for marketing purposes at all.

Century Travel follows strict security procedures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. Century Travel also requires those parties to whom Century Travel transfers personal information to comply with the same.

If you have any queries about Century Travel’s privacy policy or any queries about the protection of personal information Century Travel holds about you, please write to 

We are entitled by law to charge a fee of €10 to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

Data Protection: Century Travel may use your details to let you know about other products and services which we think would be of interest to you from within the Century Travel group. However, under no circumstances will you be inundated with sales and marketing emails or contact. At no time will we pass your details to any other companies or third Parties for marketing or any other reason.

DV Century Travel Consultants Limited is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.

When you register for our Services on our Websites, for example signing up for marketing emails or requesting to be contacted by a consultant for a quote, you may provide us with:

Your personal details, including your email address and phone numbers

When you place a booking with Century Travel, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name as per passport

Financial transaction information, including your debit or credit card information

Travel related information such as passport details, ethnicity, visa eligibility.

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

When you interact with us via our Social Accounts, we may collect:

Social media content such as imagery, video content and feedback such as reviews and social interactions.

For any content you submit, we may use, copy, modify, adapt, publish or incorporate such content into forms of marketing messaging and advertising for our social accounts, email marketing, print brochures and our website.

We may also use personal data from social media sources such as Facebook advertising that supply information, cookie and third party data. For example, this type of personal social media data helps us to:

Contribute to reviewing and improving the messaging and marketing we share on our social accounts such as analytical and reporting data.

Improve and measure the delivery and effectiveness of our marketing communications across social media advertising.

When you use our website we use data tracking software (‘cookies’) which allow us to collect:

Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

We use personal data to effectively manage and improve the services we offer to you, including:

Processing bookings, so that we can manage the provision of services and help with any bookings or refunds you may ask for;

Improve our online services, including improving our Websites;

Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;

Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;

Providing a specialised and personalised service to you to help us meet your needs as a customer, including providing you with marketing material that is relevant to your interests. This may include us measuring your responses to marketing communications;

Contact and interaction with you, for example by phone, email or post or by responding to social media posts that you send to us, so that we can service your booking or query effectively as a customer

We may share the personal data we collect with other companies in the Century Travel Group, where it is necessary for the effective servicing of a booking or query.

We may share the personal data we collect with other Supplier Partners and Service Providers. We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services. When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.

We may also need to share personal data with other organisations in certain circumstances:

if the law or a public authority says we must share the personal data;

if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or

to any other successors in title to our business.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area “EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our Service Providers, such as airlines, hoteliers, insurance companies and ground handling agents so they can provide you the arrangements you require.

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in Cyprus and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

Regular reviews of our processes for collecting, storing and processing your personal data.

Restricting access to your personal data to authorised users. This includes the use of physical security measures.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

We will send you relevant news and offers about our products and services in a number of ways, including by email, but only if you have previously agreed to receive these marketing communications or have engaged with us in a service provision way. When you register with us on our Website, we will ask you if you would like to receive marketing communications. When you engage with a travel consultant, they will also ask you if you would like to receive marketing communications. You can change your marketing choices over the phone with your consultant or by unsubscribing from our emails at any time.

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to: Century Travel, PO Box 62862, 8069 Paphos.

Guests will receive twenty percent (20%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Booking is not refundable. Additional terms and conditions apply.

A&K Travel Group Ltd, a company incorporated under the laws of the Bahamas, along with its subsidiary companies listed below (collectively “

”), recognizes the importance of protecting your privacy. This global privacy notice (“

”) describes how we collect, process, and share Guest Personal Data (defined below). This Notice also describes your rights and choices with respect to Guest Personal Data and other important information. This Notice applies to our group websites and the activities across all the A&K Travel Group companies. Please carefully review this Notice.

A&K Travel Group’s subsidiary companies include but are not limited to the following: AK Group Ltd, A&K Corp. Ltd, Abercrombie & Kent Global Travel Limited, Abercrombie & Kent Ltd, Abercrombie & Kent USA, LLC, Abercrombie & Kent (Australia) Pty Ltd, Crystal Cruises Holding Ltd, Crystal Cruises SAM, Crystal Cruises USA, LLC, Crystal Cruises Pty Ltd, Crystal Cruises Ltd, Crystal Cruises UK Ltd, Situr Inc. and Divencounters Inc. A&K Travel Group does business under the brands Abercrombie & Kent, Crystal Cruises, Cox & Kings, Sanctuary Retreats and EcoVentura.

A&K Travel Group may act as either a controller, a processor or both, depending on the circumstances, with respect to the collection, use, and other processing of personal information which can be used to identify or is reasonably capable of being associated with, directly or indirectly, guests (

), as described in more detail in this Notice.

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Notice. If you have any questions about this Notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Please see below the relevant contact details of the data controller for your country or region. If you are uncertain or have a general question regarding data protection, please use the contact details for the United Kingdom.

United Kingdom of Great Britain and Northern Ireland

Legal entity: Abercrombie & Kent Ltd.
Company No: 01082430
Name: Data Compliance Officer
Email address: 


Postal address: St George's House, Ambrose Street, Cheltenham, GL50 3LG.

Legal entity: VeraSafe, LLC
Telephone: +1 (617) 398-7067
Email address: 


Postal address: 100 M Street S.E., Suite 600, Washington, D.C. 20003, USA
Web: 

https://www.verasafe.com/about-verasafe/contact-us/

The contact details for our registered data protection representative in the European Union.

Legal entity: Abercrombie & Kent Italy S.r.L.
Name: EU Data Protection Representative
Email address: 


Postal address: Via Fattori 10, Florence, 50132, Italy.
Supervisory body: Garante Per La Protezione Dei Personali
Website URL: 

United States of America, Canada and South/Central America

The contact details for our registered data protection representative for the USA and the Americas.

Legal entity: Abercrombie & Kent USA LLC
Name: Data Protection Manager
Email address: 


Postal address: 1411 Opus Place Executive Towers West II, Suite 300, Downers Grove, IL 60515.

The contact details for our registered data protection representative Australia and Asia.

Legal entity: Abercrombie & Kent Australia Pty. Ltd.
Name: Data Protection Manager
Email address: 


Postal address: North Tower, Level 26/80 Collins St, Melbourne VIC 3000, Australia

This Notice is written in the English language. To the extent any translated versions of this Notice conflict with the English language version, the English language version of this Notice shall control.

A&K Travel Group will collect Guest Personal Data that you choose to provide to us when you interact with any of the A&K Travel Group websites, contact any A&K Travel Group reservations departments, use our services, speak with our representatives (such as sales or customer service), or purchase our products

We collect Guest Personal Data about or generated by any device you have used to access the A&K Travel Group websites, or when you use Wi-Fi on an A&K network while traveling with A&K Travel Group. Such collected data could include device information, IP address, and browsing information such as previous purchase history or interests. When you use our websites, we also collect certain information about you automatically through our use of cookies and similar technologies. For more information, please see below for our Cookie Notice.

We receive Guest Personal Data about you from our third-party partners and from marketing companies that provide us with such information as a part of their relationship with us. We receive Guest Personal Data from third-party travel agents who transfer Guest Personal Data to us when you purchase products or services from them in connection with services that we provide, and other service providers performing services on our behalf. We may receive Guest Personal Data from ad networks, behavioural advertising vendors, market research, and social media companies or similar companies that provide us with additional Guest Personal Data. We may also receive Guest Personal Data from Facebook and other social media companies who may transfer Guest Personal Data to us when you register for one of our services or interact with that social media company on or in connection with our services or the purchase of our products.

A&K Travel Group feels strongly about protecting the privacy of minors. A&K Travel Group’s websites are not intended for use by individuals under the age of 18 (“minors”). A&K Travel Group does not knowingly collect personal information from minors in connection with the features of our websites without the consent of a parent or guardian. A&K Travel Group requests that any minors who wish to contact A&K do so through their parent or guardian, and not through the website. Minors may not access those sections of the websites that require registration. Upon notification that a minor has provided us with personal information, we will delete the minor’s personal information from our records. If you believe we might have any information from a minor, please email us at 

III. CATEGORIES OF GUEST PERSONAL DATA AND PURPOSE FOR PROCESSING

A&K Travel Group collects and processes the following categories of Guest Personal Data, for the purposes specified below when you make an inquiry or purchase a service or product:

Personal name and initials (e.g. First Name, Last Name)

Communicate, interact and identify you and customize the content, products and services that are offered to you;

Verify your authority to enter and use our Services; and

Personal characteristics (e.g., age, date of birth, gender, marital status, nationality) and personal preferences (product preferences, online preferences, interests)

Conduct our business and improve our websites and services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you.

Perform certain automated decision-making, including profiling, which can be used for direct marketing

Process, fulfil and follow up on transactions and requests for products, services, support, and information

Financial information (e.g., credit card number, financial institution information and number)

Process transactions you enter into with us (e.g., purchase of goods and services, refunds, discounts and offers)

Contact information (e.g., address, phone number, email address)

Contact you with information about A&K Travel Group (including subsidiaries in the group), and affiliated third-party products and services;

Send you other marketing materials, for example, via emails, calls, texts (SMS) and posts to notify you about products and services that we believe may be of interest to you, about us and our subsidiaries in the group and affiliated third-parties, including information about our and their products and services. We ask for your opt-in consent for certain types of marketing communications in particular jurisdictions. You may opt out of receiving marketing communications from us by asking us not to call you again, clicking the "Unsubscribe" link found in the footer of our email messages or by replying or texting ‘STOP’ if you receive a text message in SMS communications. You may also contact us using our contact details above.

Government Issued ID (e.g., Social Security Number, Government ID Number, Passport Number)

Authentication information (e.g., login id, password)

Verify your authority to enter and use our website and other services

Deter, detect, and prevent fraud and other prohibited or illegal activities

Health related information (e.g., information about physical or psychological state of health, prescriptions, vaccinations, temperature, data on health screening questionnaires, COVID-19 testing)

Provide our services, such as arranging our services or offerings, including to visit certain properties or locations

Provide you with bespoke services or in connection with our response to health-related incidents

Information obtained from third parties, such as travel agents

Conduct marketing and background checks (e.g., using information from Casino third parties)

Provide travel bookings (e.g., using information from Travel Agents and / or Travel Consortiums)

Online device, network, and behaviour information (e.g., online activity, preferences, time spent viewing features on our Site)

Create guest profiles for sales, personalization, and marketing

Ensure the security of our websites and other technology systems

Measure, analyse and improve our products and services, the effectiveness of our websites, and our advertising and marketing

Provide targeting advertising, including the use of re-targeting technology

Information you provide when you speak with us on a recorded line

Quality assurance, including exercising or defending legal claims, or responding to or resolving concerns or complaints you may raise.

The type of Guest Personal Data collected by A&K Travel Group may vary from country to country, and in some countries A&K Travel Group might not collect all of the categories of Guest Personal Data listed above.

A&K Travel Group is committed to only collecting and processing the minimum amount of data from you that is necessary to the purposes of our data processing activities, and to retain such data only if required to fulfil such purposes. Where applicable, if A&K Travel Group intends to further process the personal data for a purpose other than that for which the personal data was initially collected, A&K Travel Group shall, prior to such processing, provide you with any relevant information on such additional purpose, and, to the extent required by applicable law, obtain your consent for such processing.

b. While traveling with A&K Travel Group subsidiary companies:

A&K Travel Group processes Guest Personal Data when you interact with us offline to provide you with the A&K Travel Group service. Additionally, when you use electronic or RFID technologies, or use on-premise digital services, we may collect browsing information including but not limited to, search history, server logs, application logs, browsing data, first-party cookies, third-party cookies, pixel tags and clear gifs. In addition, we may process this data in combination with other data that we collect and/or create as necessary in connection with certain legitimate business interests in (i) verifying your identity for authentication and security purposes; and (ii) to prevent fraud.


We may operate CCTV or security cameras on properties operated or owned by A&K Travel Group. In connection with these systems, we may collect and/or create Guest Personal Data as necessary in connection with certain legitimate business interests, such as (i) ensuring the safety and security of guests and employees; (ii) recording and investigating health and safety incidents; (iii) keeping track of guests and employees for safety and commercial purposes; and (iv) creating aggregate data.

In order to understand our guests’ preferences, and better recommend bespoke products and services we may create a “Guest Profile” by linking together and analysing Guest Personal Data collected in the following circumstances: (i) when you purchase our products and services; (ii) when you travel with companies owned or operated by A&K Travel Group; (iii) when you use our digital services; (iv) through cookies and other tracking technologies on A&K Travel Group websites; (v) when you contact us or submit information to us; and (vi) through feedback and surveys.


During our interactions we may collect special categories of personal data about you as detailed below. This may be because you provide us with the information or because it is associated with a group you travel with (please see example below). It may also be because we need to know certain personal data about you, such as health information, so that we can provide you with the best possible service and advise you whether a trip is suitable for you. For example:

If we receive a group booking from a specific religious association, we will indirectly collect details of religious beliefs of the individuals within the group booking. The same can be said for groups from political associations and trade union associations.

If a guest asks whether certain medication is allowed to be taken into certain jurisdictions, that inquiry could disclose certain medical conditions.

Other special category of personal data that we may end up receiving from you include details about your:

dietary requirements (which may disclose your health information or religious or philosophical beliefs);

You are not under any obligation to consent to us processing or disclosing your sensitive information in the manner described above and in our Notice. However, if you don’t agree then we won’t be able to process your data or transfer your data to our suppliers. As you will appreciate, it would then be difficult to actually provide your holiday because making your holiday arrangements involves processing your data and transferring your data to our suppliers in order that they can provide the services.

If you have concerns with us processing or transferring your data then please discuss that with us at your earliest convenience in order that we can book your holiday and provide you with the necessary services.

If you are happy to consent to our use of your sensitive information, you will also be able to withdraw your consent at any time. However, if this operates to prevent us from providing your holiday, we will be required to treat the withdrawal of consent as a cancellation of your booking and the cancellation charges in the Booking Terms and Conditions for your booking will become payable, as applicable.


IV. THE LEGAL GROUNDS FOR PROCESSING GUEST PERSONAL DATA

In most instances, we process Guest Personal Data under the legitimate interests of providing you products and services, as well as running our business (for example, we record inbound and outbound calls to fulfill our legitimate interests of ensuring our customer support team is trained appropriately and to address any concerns you might raise).

Guests will receive ten percent (10%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Crystal’s standard cancellation terms apply.

EXCEPTIONAL INITIATIVE FAQ