Which restaurants are included and which are subject to an upcharge?

Our restaurants are complimentary, except for The Vintage Room. Beefbar, our newest specialty restaurant, is also complimentary* but requires reservations in advance for dinner seating. For our specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests will be allotted one complimentary reservation for two people or solo traveler per voyage of up to 11 days (more than one for more extended stays - see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits.

Up to 11 days: One complimentary reservation to each restaurant

12 to 22 days: Two complimentary reservations to each restaurant

23 or more days: Three complimentary reservations to each restaurant

Reservations above the complimentary allotment will be $50 per person.

*Beefbar is open for lunch and dinner, only dinner service requires reservations. Beefbar has an additional elevated menu with premium selections at an additional cost.

Are guests required to purchase travel insurance? 

It depends. While it Is not required for most voyages, we recommend all guests to purchase some sort of travel insurance to protect their trip. At Crystal we are partnered with Allianz Travel to make the process simple. Your Travel Advisor or Personal Cruise Consultant can provide additional information.

For certain destinations, Inbound Travel Insurance is a requirement of the local government for entry. In most cases, this can be secured by Crystal prior to arrival. If insurance is not able to be secured by Crystal on the guest’s behalf, our team will advise guests pre-arrival, or while onboard, and provide instructions on how to do so. It is then the Guest’s sole responsibility to obtain and have available, when necessary, the appropriate valid travel documents prior to arrival. You may be refused boarding or disembarked without liability for refund, payment, compensation, or credit of any kind if you are unable to visit the destination due to lack of necessary documents. For guidance about the necessary travel documents needed for your trip, please visit the local governments website for the most up to date requirements based on nationality.

What is the dress etiquette onboard?

At Crystal, we want guests to feel confident and relaxed throughout their stay, so we have compiled the following guide FOR the different dress codes observed on board. If you have any questions, please don’t hesitate to contact us by calling 1.800.446.6620 or +1.786.464.4420.

A less formal look allows guests to feel comfortable during the day; Day Casual attire may be worn everywhere, including our restaurants, until 18:00. 

• Swimsuits with cover-ups (when not poolside)

• Swim shorts with a T-shirt or polo (when not poolside)

NOTE: Swimwear on its own, wet swimwear, revealing clothing, bathrobes, bare feet, tank tops, baseball caps, and clothes bearing any offensive messaging are not permitted. Covered swimsuits may only be worn at an outdoor venue and Marketplace.

A step up from Day Casual, after 6:00 PM, we ask that guests adopt the more refined Evening Resort dress code*.

• Sweaters or smart designer sweatshirts

• Dark-wash jeans with no rips (only when accompanied with a jacket) 

• Tailored shorts (May only be worn in outdoor venues)


*Multiple options for preferred attire published daily in reflections


NOTE: Please avoid flip-flops/sliders, swimwear, and hats. 

On sailings more than seven days, there will be at least one optional ship-wide formal night* (depending on the length of the segment), which will require more formal cocktail chic attire. These special events will be defined in your personal pre-sailing guide.

• Suits Evening skirts or pants with an elegant top 

*Formal evening attire should be adhered to in the specialty restaurants, during a captain or officer dinner, and during a recognition dinner

As always, dress for the climate and conditions of any destination we visit.

Do you offer a babysitting service?

We offer babysitting onboard our ships, subject to availability, which you can book at reception or via your butler. Individual babysitters – male or female as you prefer – can look after a maximum of three children over 1 year of age for up to three hours in your room or suite, excluding overnight. Babysitting is charged by the hour and the cost is applied to your account; for prices and further details, please contact 

. This service is only available onboard our ships and duties exclude changing diapers and bathing children. You will be asked to sign a waiver.

Are service animals permitted onboard?

Service animals will be permitted on select voyages. Animals that are not trained to do work or perform tasks are not considered to be service animals. Emotional support animals, which provide emotional support, well-being, comfort, or companionship to an individual with disabilities but are not trained to do work or perform tasks, are not considered to be service animals. Pets and other animals who are not service animals are not allowed on board.

For more details, please contact 

What items are forbidden to bring on board?

• Firearms and ammunition, including realistic replicas

• Sharp objects, including all knives and scissors (Note: personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)

• Items that generate heat or produce an open flame. This includes heat pads, clothing irons, hot plates, coffee makers, travel steamers, candles, incense, and any other item that may create a fire hazard. (NOTE: The only exception to this policy is curling irons and hair straighteners.) Matches and normal lighters are allowed on board. However, torch lighters (which emit a powerful, concentrated flame), and novelty lighters such as those that look like guns are not allowed on board.

• Martial arts and self defense weaponry, and sports gear, including handcuffs, pepper spray, night sticks

• Flammable liquids and explosives, including lighter fluid and fireworks

• Dangerous chemicals, including bleach and paint

Are all voyages listed on your website?

All voyages with availability are listed on our website. Voyages which are chartered or in periods reserved for maintenance, refurbishment, dry dock and refits will not appear on the website.

What voltage is used in the guest rooms and suites?        

Both 110-volt (American current) and 220-volt (European current) outlets are provided in your suite or guest room. If you have any questions about compatibility of appliances, please ask your butler.

What amenities are included in suites and guest rooms?

• Beverages including select fine wines, champagne, premium spirits, and all nonalcoholic beverages such as bottled water, soft drinks, and specialty coffees 

• At least one complimentary reservation to Osteria d' Ovidio and one complimentary reservation to Umi Uma

• Butler service in all suites and guest rooms 

• Wi-Fi/Internet access in-room and throughout the ship, signal permitting

Can I bring a CPAP machine?

We understand the importance of your health needs and would like to inform you that if you are traveling with a CPAP machine, concentrator, or nebulizer, you must bring your own equipment on board for personal use. These medical devices require special attention and careful handling. Please ensure your CPAP machine, concentrator, or nebulizer is packed securely and labeled for easy identification.

Can I bring oxygen on board?

We understand the importance of ensuring that you have a sufficient supply of oxygen at all times. Our facility does not provide oxygen or oxygen therapy, and as such, it is your responsibility to bring your own supply.

What is the guest capacity and CREW:GUEST ratios?

Both ships will offer nearly one staff member per guest. Crystal Serenity will host 740 guests and Crystal Symphony will host 606 guests.

Will bridge be a part of the on-board offering?

Bridge is offered in a variety of ways, from casual games to tournaments based on the specific voyage.

When will the Casino be added onboard?

We are pleased to confirm that we are planning to have casinos back onboard in 2024.

Do you provide wheelchair assistance on board?

Guests with limited mobility should ideally be able to navigate the ship independently. Alternatively, they may opt to travel with a companion who can provide assistance if needed.

Will there still be youth programming?

Crystal prides itself on being an inclusive cruise line where families of all ages are welcome aboard. We offer a youth program on select voyages aboard both 

What type of entertainment can I expect on my cruise?

Entertainment activities that are offered include dance lessons (e.g., ballroom dancing), production shows and more.

Can you accommodate special dietary requirements?

In most cases, we can accommodate special requirements. Please provide details about any allergies or food requirements to our Crystal Reservations Team or your Travel Advisor prior to your cruise departure.

What currency is used on board?

Do we have the list of beverages offered onboard?

Yes, please refer to our Onboard Guest Services at 

 as all listings are available prior to sailing.

What is the smoking policy?

At Crystal, we recognize that some of our guests smoke and others do not. While most areas of the ship are non-smoking, there will be designated smoking areas throughout. Please note that pipe and cigar smoking is only allowed in the Connoisseurs Club and all suites/guest rooms are non-smoking, including on the verandas.

Is there a limit to how much luggage guests can bring on board?

Crystal does not restrict the amount of luggage but does not provide additional space for storage outside of your suite or guest room.

Will all suites and guest rooms have butler service?

Butler service is offered for all categories. Services offered will be determined by suite category.

Am I allowed to bring nonalcoholic or alcoholic drinks on board?

You may bring your own nonalcoholic or alcoholic drinks aboard. Please note that certain restrictions apply by country or destination.

Where can I store my valuables?

Each suite or guest room is equipped with a personal safe with an electronic combination lock.

Can I pay with cash rather than use a credit card for onboard purchases?

All purchases will be charged to your onboard account. Cash will not be accepted.

What language is spoken on board?

The official language spoken on board is English. All officers, staff, and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

How much are gratuities?

Gratuities are complimentary for housekeeping (e.g., butler, room stewardess and assistant stewardess) and for bar and dining staff (including specialty restaurants). If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.


Can I withdraw cash on board? What is the fee?

ATMs will not be available on board and therefore no cash can be withdrawn.

Will I be able to exchange cash for local currency on board?

At this time foreign currency will not be carried on board. In some ports, a local currency exchange service may be available on board on the day of arrival. When currency exchange is not provided on board, your crew will advise the closest currency exchange location.

Is dry cleaning included with all room categories, or just suites. Or will it depend on the travel tier?

Dry cleaning will be included in select suite categories and detailed on your itinerary.

Is room service included?

An expansive, complimentary in-suite dining menu will be available. Select suite categories will also be able to order from specialty dining venues via their butler.

What renovations are scheduled for the ships?

A&K Travel Group and the entire Crystal team are focused on delivering the highest level of quality within our two ships. The majority of guest rooms and suites and several public spaces are being updated. Please visit the Our Ships section of our website to view the latest renderings and details.

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Information you provide about yourself to Century Travel will only be used by Century Travel in accordance with its Privacy Policy. The Privacy Policy does not apply to third party sites.

Century Travel may from time to time invite you to provide personal information in order to provide you with services and to enable you to order goods. In order to deliver such services or goods, Century Travel will need to process and store your personal information and may need to transfer it to affiliates and service providers for processing inside the European Economic Area. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.

In order to enable Century Travel to provide you with a personalised browsing experience, this site may use ‘cookie’ information collection technology. The information gathered by Century Travel cookies is for the purposes of enhancing your experience on our Sites. By continuing to browse this site you are agreeing to our use of cookies. Please note however, that our use of cookies is only for the purposes of shopping cart operation, site performance and non-tracking, anonymous analysis.

Century Travel will only use your personal information for purposes for which you have consented and will not sell or rent your personal information to third parties for marketing purposes at all.

Century Travel follows strict security procedures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. Century Travel also requires those parties to whom Century Travel transfers personal information to comply with the same.

If you have any queries about Century Travel’s privacy policy or any queries about the protection of personal information Century Travel holds about you, please write to 

We are entitled by law to charge a fee of €10 to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

Data Protection: Century Travel may use your details to let you know about other products and services which we think would be of interest to you from within the Century Travel group. However, under no circumstances will you be inundated with sales and marketing emails or contact. At no time will we pass your details to any other companies or third Parties for marketing or any other reason.

DV Century Travel Consultants Limited is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.

When you register for our Services on our Websites, for example signing up for marketing emails or requesting to be contacted by a consultant for a quote, you may provide us with:

Your personal details, including your email address and phone numbers

When you place a booking with Century Travel, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name as per passport

Financial transaction information, including your debit or credit card information

Travel related information such as passport details, ethnicity, visa eligibility.

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

When you interact with us via our Social Accounts, we may collect:

Social media content such as imagery, video content and feedback such as reviews and social interactions.

For any content you submit, we may use, copy, modify, adapt, publish or incorporate such content into forms of marketing messaging and advertising for our social accounts, email marketing, print brochures and our website.

We may also use personal data from social media sources such as Facebook advertising that supply information, cookie and third party data. For example, this type of personal social media data helps us to:

Contribute to reviewing and improving the messaging and marketing we share on our social accounts such as analytical and reporting data.

Improve and measure the delivery and effectiveness of our marketing communications across social media advertising.

When you use our website we use data tracking software (‘cookies’) which allow us to collect:

Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

We use personal data to effectively manage and improve the services we offer to you, including:

Processing bookings, so that we can manage the provision of services and help with any bookings or refunds you may ask for;

Improve our online services, including improving our Websites;

Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;

Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;

Providing a specialised and personalised service to you to help us meet your needs as a customer, including providing you with marketing material that is relevant to your interests. This may include us measuring your responses to marketing communications;

Contact and interaction with you, for example by phone, email or post or by responding to social media posts that you send to us, so that we can service your booking or query effectively as a customer

We may share the personal data we collect with other companies in the Century Travel Group, where it is necessary for the effective servicing of a booking or query.

We may share the personal data we collect with other Supplier Partners and Service Providers. We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services. When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.

We may also need to share personal data with other organisations in certain circumstances:

if the law or a public authority says we must share the personal data;

if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or

to any other successors in title to our business.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area “EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our Service Providers, such as airlines, hoteliers, insurance companies and ground handling agents so they can provide you the arrangements you require.

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in Cyprus and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

Regular reviews of our processes for collecting, storing and processing your personal data.

Restricting access to your personal data to authorised users. This includes the use of physical security measures.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

We will send you relevant news and offers about our products and services in a number of ways, including by email, but only if you have previously agreed to receive these marketing communications or have engaged with us in a service provision way. When you register with us on our Website, we will ask you if you would like to receive marketing communications. When you engage with a travel consultant, they will also ask you if you would like to receive marketing communications. You can change your marketing choices over the phone with your consultant or by unsubscribing from our emails at any time.

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to: Century Travel, PO Box 62862, 8069 Paphos.

Guests will receive twenty percent (20%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Booking is not refundable. Additional terms and conditions apply.

A&K Travel Group Ltd, along with its subsidiary companies listed below (collectively “A&K Travel,” “us,” “our,” or “we”) recognize the importance of protecting your privacy. This global privacy notice (“Notice”) describes how we collect, process, and share Guest Personal Data (defined below). This Notice also describes your rights and choices with respect to Guest Personal Data and other important information. You reached this Notice by clicking on the privacy notice link when you visited one of our group websites, however, this Notice applies to the activities across all the A&K Travel companies. Please carefully review this Notice.

A&K Travel Group Ltd is a company incorporated under the laws of the Bahamas. A&K Travel’s subsidiary companies include but are not limited to the following: AK Group Ltd, A&K Corp. Ltd, Abercrombie & Kent Global Travel Limited, Abercrombie & Kent Ltd, Abercrombie & Kent USA, LLC, Abercrombie & Kent (Australia) Pty Ltd, Crystal Cruises Holding Ltd, Crystal Cruises SAM, Crystal Cruises USA, LLC, Crystal Cruises Pty Ltd, Crystal Cruises Ltd, Crystal Cruises UK Ltd, Cox & Kings (a brand name of Abercrombie & Kent Ltd) and Situr Inc. and Divencounters Inc. (each trading as Ecoventura).

A&K Travel may act as either a controller, a processor or both, depending on the circumstances, with respect to the collection, use, and other processing of personal identifying information which can be used to identify, directly or indirectly, or locate guests (

) in connection with the guest relationship, as described in more detail in this Notice.

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection compliance manager using the details set out below.

Please see below the relevant contact details of the Data Controller for your country or region. If you are uncertain or have a general question regarding data protection, please use the contact details for the United Kingdom.

United Kingdom of Great Britain and Northern Ireland

Legal entity: Abercrombie & Kent Ltd.
Company No: 01082430
Name: Data Compliance Officer
Email address: privacy@abercrombiekent.com
Postal address: St George's House, Ambrose Street, Cheltenham, GL50 3LG.

Legal entity: VeraSafe, LLC
Telephone: +1 (617) 398-7067
Email address: 


Postal address: 100 M Street S.E., Suite 600, Washington, D.C. 20003, USA
Web: 

https://www.verasafe.com/about-verasafe/contact-us/

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