Experience the beauty of New Zealand and South Australia during the next nine days. Casting off from Auckland, sail down the North Island's east coast to Tauranga's captivating blend of Maori and contemporary cultures. The South Island's Lyttleton, gateway to Christchurch, New Zealand's 'Garden City' is next, followed by the soaring cliffs and wide skies of Timaru, where nature enthusiasts can hike into the hills and urbanites can enjoy a perfect coffee on the boardwalk. Heart-melting beauty is found while cruising Dusky, Doubtful, and Milford sounds on day six. Two days across the Tasman Sea offer opportunities to unwind and fully immerse in Crystal Serenity's amenities before disembarking in Melbourne.

From coral reefs and rainforests to extraordinary fjords and legendary landscapes, here are lands wild with nature and sophisticated diversions. A broad welcoming hospitality enhances adventures from Auckland to Sydney.

Australia & New Zealand

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New bookings made before April 30, 2025, will receive an exclusive discount of up to $6,000 CAD per suite.

Book a new Crystal cruise, and you’ll receive an incredible saving of up to $6,000 CAD per suite, plus $500 per suite As You Wish credit to use onboard during your cruise. 

Don’t miss this exclusive, limited-time offer.

Save up to $6,000 CAD per suite on your next voyage with our spectacular new season offer.

Book a new Crystal cruise, and you’ll receive an incredible saving of up to €4,000 per suite, plus $500 per suite As You Wish credit to use onboard during your cruise. Don’t miss this exclusive, limited-time offer.


New bookings made before April 30, 2025, will receive an exclusive discount of up to €4,000 per suite.

Book a new Crystal cruise, and you’ll receive an incredible saving of up to €4,000 per suite, plus $500 per suite As You Wish credit to use onboard during your cruise. 

Don’t miss this exclusive, limited-time offer.

Save up to €4,000 per suite on your next voyage with our spectacular new season offer.

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Book a new Crystal cruise, and you’ll receive an incredible saving of up to $4,000 per suite, plus $500 per suite As You Wish credit to use onboard during your cruise. Don’t miss this exclusive, limited-time offer.


New bookings made before April 30, 2025, will receive an exclusive discount of up to $4,000 per suite.

Book a new Crystal cruise, and you’ll receive an incredible saving of up to $4,000 per suite, plus $500 per suite As You Wish credit to use onboard during your cruise. 

Don’t miss this exclusive, limited-time offer.

Save up to $4,000 per suite on your next voyage with our spectacular new season offer.

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New Zealand&#39;s vibrant cosmopolitan, Auckland&#39;s spectacular waterfrontand,the magnificent skylinearean iconic blend of urban sophistication and natural beauty. Situated astride a narrow, jade-green isthmusbetween the shimmering waters of the Tasman Sea and the Pacific Ocean on two harbors, theWaitemata and Manukau, is Auckland. This vibrant city is a gateway to New Zealand&#39;s natural andcultural treasures: great natural beauty, friendly people, magnificent glacier-studded mountain ranges,sculpted fjords, pristine beaches, lush rainforest, an endless array of sporting activities,and,not-to-be-forgottenplenty of sheep and rolling farmland.?

Delve into Tauranga, New Zealand&#39;s picturesque coastal gem, where golden sand beaches, rolling green hills, and a blend of Maori and contemporary cultures create a captivating town. The spectacular Bay of Plenty on New Zealand&#39;s North Island is home to the resort town of Tauranga. Known for its fine restaurants, boutiques and galleries, the city is also a hot spot for water sports and a gateway to nearby attractions, such as the geothermal wonders of Rotorua. At the southern end of Tauranga&#39;s harbor lies the relaxed beach town of Mount Maunganui, named after its distinctive peak, Mauao, which towers 750 feet above the town&#39;s white-sand surf.

You&#39;ll meet a Maori family and their Marae/meeting place who are descendants of the migrants who arrived on the first ocean-going canoes from central Polynesia more than 650 years ago. Hear their stories and enjoy their songs and dances as they trace their family history through the generations. Walk under the green and gold kiwifruit vines with your guide and marvel at the extraordinary volume and quality of fruit produced here. Almost all of New Zealand&rsquo;s world-famous kiwifruit crop is grown on this small pocket of land. A freshly prepared morning tea will be served. Enjoy an exclusive visit to the stunning coastal headland site of a centuries-old Maori fortification and its stunning, 360-degree panoramic views and its strategic location that has been so prized and so ardently contested by neighbouring Maori tribes before returning to your ship.&nbsp;

Explore the incredible abundance and productivity of the land in the aptly-named Bay of Plenty where you will meet a local&nbsp; Maori family.

Glorious Bay of Plenty Tour

Guests will board the water craft for a scenic cruise of Lake Rotoiti. Skim across the waters of Okawa Bay, passing a traditional Maori Meeting House and the Motumauri Islands, as you head to the Manupirua Hotsprings. This secluded spot is only accessible by boat and consists of six pools of varying temperatures. Swim in the natural hot geothermal pools or just walk in the geothermal sand and discover pure New Zealand bliss.&nbsp; &nbsp;

Discover pure New Zealand bliss at&nbsp;Lake Rotoiti, sail through the Okawa Bay to get to the Manupirua Hostsprings.

Lake Rotoiti Sailing Trip

Guests will be soaring above three waterfalls on a total of 4 gentle ziplines, one swing bridge, interacting within the Okere Falls forest on a series of easy boardwalks and joining in our reforestation mission. Returning to the head of the Kaituna River you will board a one-of-a-kind, electric drive, 60&rsquo;s styled launch as we cruise across Lake Rotoiti to the stunning lake edge hot pools, whilst enjoying lunch onboard. Your knowledgeable skipper will delight you with some local knowledge along the way, as you sit back and relax and soak up the natural beauty of the lake. &nbsp; The Rotoiti Hot Pools are nestled on the southern shore of the lake and only accessible by boat. The surrounding native flora and fauna provides a striking backdrop to the pools while you bathe. There are seven hot pools all with different temperatures as well as the geothermal beach.&nbsp; Take a refreshing dip or perhaps even a plunge off the slide into the cool waters of Lake Rotoiti. If you are looking to stretch your legs, a short nature walk will have you emerge to a beautiful view overlooking the lake. After your soak, it is time to reboard the boat for the return trip to the waiting coach and your journey back to the ship.

You will start your day ziplining over the beautiful Kaituna River. Walking and ziplining through native forests and being immersed in the rich Maori history of this special slice of the world. &nbsp;&nbsp;

Tauranga Cruise, Hot Pools & Zipline

Begin with a scenic journey inland through kiwifruit country. Pass through Rotorua, to one of New Zealand&#39;s leading cultural and thermal attractions. See young Maori apprentices being taught the ancient art of carving and weaving before discovering the Whakarewarewa Thermal Reserve, Rotorua&#39;s largest and best known thermal area. Exploration of the site is on foot, you will past boiling mud pools and the soaring Pohutu geyser. This incredible display of nature&#39;s raw force provides insight into the awesome natural forces at work below. Keep an eye out for the native Kiwi bird, New Zealand&#39;s national symbol. Enter the sacred marae and enjoy a Maori performance, including the famous &#39;haka&#39;, before making your way into the Wharekai for your hangi-inspired lunch. Afterwards, begin your drive back to Tauranga and your ship.&nbsp;

Rotorua is one of New Zealand&#39;s most popular tourist centres, made famous by its Maori culture and thermal waters.&nbsp;&nbsp;

Rotorua & Te Puia

Guests will arrive at the lake and be given a thorough safety briefing and your twin kayak. During your two-hour paddle, you will explore the lake&rsquo;s shoreline, where you will spot beautiful vegetation including the Pohutakawa tree. This myrtle-type evergreen native to New Zealand, with brilliant crimson blooms that peak in December, the tree is often called the New Zealand Christmas Tree. You will also spot classic Kiwi holiday homes situated along the shores. Especially memorable will be your entry into the small glow worm cave. Paddling quietly into the cave, marvel at the iridescent creatures that stick to the cave&rsquo;s surfaces. Your excursion also affords an opportunity to enjoy a soak in a naturally warm pool, if you so wish. A lunch pack will ensure that you are as refreshed as you are relaxed. All too soon, it will be time to return to shore and your ship.&nbsp;

Travel south of Tauranga to Lake Rotoiti, one of the nine beautiful lakes in the Rotorua District. &nbsp;

Thermal Kayaking

First, guests will travel through downtown Tauranga along the waterfront route which borders the inner city around the harbour and into the hinterland. In this part of New Zealand, nearly all of the kiwifruit is grown so a good descriptive insight into this fruit phenomenon will be provided by your guide as you drive through the orchard land. On arrival at the truffiere, you will be welcomed into the home of Maureen and Colin to learn about growing truffles.&nbsp; A short walk will take you to their small truffiere where oak and hazel trees grow, under which, in the soil, the unique truffle fungi grows, and where Colin will explain how it is all done.&nbsp; After a display of the hunting skills of the dogs, you will enjoy the taste of truffle infused delights including cheeses, honey, butter, omelette, shortbread and ice cream.&nbsp; These culinary delights will be paired with wines for a taste experience.&nbsp;

The soils and climate of coastal Bay of Plenty produce not only the world&rsquo;s highest quality kiwifruit, but also in one small spot, Maureen and Colin Binns have pioneered the development of New Zealand&rsquo;s highest quality producing truffiere from which they harvest the much sought after black Perigord truffles.&nbsp; The highly trained truffle dogs Jed and Sam are essential for finding the truffles underground

Truffle Treasures

Explore the Waimangu Volcanic Rift Valley, one of the most geologically active places in New Zealand! The youngest thermal system in the world was created in 1886 by the volcanic eruption of Mount Tarawera. You will take a bus ride to the starting point of their hike. You will be walking uphill most of the time over paved and sometimes uneven terrain. On the way, you can enjoy stunning views of the craters, newly formed sinter terraces and pools of water in interesting colours. After stopping for a short picnic, take a short boat ride over Lake Rotomahana. Another, long hike will take you to the banks of Lake Tarawera. Board another boat and head to Hot Water Beach on the banks of the lake (there will be a wet landing where you will need to use a ladder to get into the water). Before returning to the ship, you will still have time to swim in the warm thermal water.&nbsp;&nbsp;

Explore the Waimangu Volcanic Rift Valley, one of the most geologically active places in New Zealand! The youngest thermal system in the world was created in 1886 by the volcanic eruption of Mount Tarawera.

Waimangu Volcanic Reserve 

You&#39;ll be guided through the 12-acre movie set, recounting fascinating details from filming the trilogies and pointing out the most iconic sites and scenes. You will arrive into The Green Dragon (TM) Inn where you will be offered a complimentary beverage from our exclusive Hobbit (TM) Southfarthing (TM) range. Explore the intricately detailed Inn and relax in front of the crackling fireplace while we prepare your afternoon tea. Follow your guide back over the double arch stone bridge to The Millhouse, just across the water from The Green Dragon Inn, where you will be treated to an afternoon tea like no other. The banquet table will be heaped with seasonal fresh fruit, breads and cheeses, pastries, preserves and cold meats. A selection of hot treats will also be available including our world-famous beef and ale pie. Coffee and tea will be available throughout along with our exclusive Southfarthing (TM) range and house wine range as you enjoy the rustic, intimate interiors of the Old Mill.&nbsp; After you&#39;ve had your fill, it&#39;s time to make your way back through the wandering paths of The Shire where your coach will be waiting for departure.

Enjoy a private VIP tour of the Movie Set followed by afternoon tea in the Millhouse.&nbsp;

VIP Hobbiton Tour & Afternoon Tea Experience

Upon arrival to The Shires Rest your tour guide will join your coach and lead you through the Alexander family farm to Hobbiton Movie Set. You guide will lead you through the winding paths and over the double arch stone bridge to The Millhouse, just across the water from The Green Dragon Inn, where you will be treated to a breakfast spread fit for a Hobbit. The breakfast table will be heaped with seasonal fresh fruit, breads, pastries, preserves and cold meats. A hot breakfast selection featuring an assortment of a Hobbit&#39;s favourite breakfast staples including fluffy scrambled eggs, streaky bacon, potatoes, grilled sausages and rosemary mushrooms will be available. Coffee and tea will be available throughout, as you enjoy the rustic, intimate interiors of the Old Mill. After you&rsquo;ve had your fill your tour guide will escort you through the 12-acre movie set, recounting fascinating details from filming the trilogies and pointing out the most iconic sites and scenes. To conclude this VIP tour guests will arrive to The Green Dragon&trade; Inn where you will be offered a complimentary beverage from our exclusive Hobbit&trade; Southfarthing&trade; range and have time to explore the intricately detailed Inn and relax in front of the crackling fireplace before departure.&nbsp;

You&rsquo;ve already had breakfast, but what about second breakfast? Enjoy a hearty breakfast inside the Millhouse followed by a VIP tour of Hobbiton Movie Set.&nbsp;

VIP Second Breakfast Experience

Your tour guide will escort you through the 12-acre movie set, recounting fascinating details from filming the trilogies and pointing out the most iconic sites and scenes. You will arrive at The Green Dragon (TM) Inn where you will be offered a complimentary beverage from our exclusive Hobbit&trade; Southfarthing (TM) range. Explore the intricately detailed Inn and relax in front of the crackling fireplace while we prepare your VIP banquet lunch. Follow your guide back over the double arch stone bridge to The Millhouse, just across the water from The Green Dragon (TM) Inn, where you will be treated to a banquet feast fit for a Hobbit. The banquet table will be heaving with traditional Hobbit fare and, as is the tradition in the Shire, second helpings are encouraged. Coffee and tea will be available throughout along with our exclusive Southfarthing (TM) range and house wine range as you enjoy the rustic, intimate interiors of the Old Mill. After you&#39;ve had your fill, it&#39;s time to make your way back through the wandering paths of The Shire where your coach will be waiting for departure.

Experience Hobbiton&trade; Movie Set in the most unique way with a VIP tour of the Movie Set followed by a hearty banquet lunch inside the Millhouse.&nbsp;

VIP Hobbiton Banquet Lunch Experience

Begin your high-flying adventure as you depart the port by luxury van and make the approximately 15-minute transfer to Tauranga Airport. On arrival at the fighter jet base, receive an extensive safety briefing and be fitted with your flight suit and helmet. You will have time to enjoy a good look around AERO L-39 ALBATROS fighter jet and take pictures before climbing into the rear seat of the tandem aircraft and taking off for your exhilarating flight. Your pilot, who has more than 40 years of experience in New Zealand commercial aviation and more than 25,000 hours of flight time, will treat you to what will surely be one of the most exciting experiences of your life. Marvel at the agility of your aircraft and feel the adrenaline rush as you make heart-stopping military maneuvers in the sky. Your 30-minute flight will conclude with a &ldquo;buzz and break&rdquo; down the runway with a circuit to land. This adventure is certainly not for the faint of heart! Back on the tarmac, bid farewell to your pilot, rejoin your transport and return to your ship.&nbsp;&nbsp;

This experience will lead you to Tauranga Airport where you will be able to look around, take pictures at the Fighter Jet Base. After, you will have an extensive safety briefing as well as be fitted with your flight suite and then, you will embark on a once in a life time experience taking a 30 minute flight in an AERO L-39 Albatros fighter jet,&nbsp;

Jet Fighter Flight Experience  

Kaituna River rafting is both relaxing and electrifying, as peaceful waters and thrilling rapids share a stunning unspoiled natural setting. From Tauranga, drive through scenic Mount Maunganui, a beach resort town, into gorgeous open countryside. After a safety instruction, a 60-minute white water adventure unfolds along a moderate Grade 3 river. Conquer the exhilarating Grade 5 drop of a 23-foot (7-meter)-high waterfall and see unmatched views of New Zealand&rsquo;s beautiful bushlands.&nbsp;

Take scenic route across a stunning natural setting that will include Mount Mauganui through a small beach resort and into the open and stunning counttry side that will take you to your white water rafting trip on the Kaituna River.

Tauranga White Water Rafting 

The historic port of Lyttelton serves as the gateway to Christchurch, the largest city on New Zealand&#39;s South Island. Traditionally considered the most English of New Zealand&#39;s cities, there is much to explore in vibrant Christchurch, from its neo-Gothic stone buildings and beautiful botanical gardens, to its picturesque Avon River lined by graceful willows. Further afar, the Canterbury Plains, snow-capped Southern Alps and numerous rivers beckon with their enchanting beauty and wildlife.

Embark on an unforgettable adventure through New Zealand&#39;s hidden gem, the High Country Explorer. This full-day excursion takes you off the beaten path, allowing you to discover the untouched beauty of the Canterbury Plains and the majestic Waimakariri River. Your journey begins in Lyttelton, where you&#39;ll be transported to a secluded lodge for a delightful morning tea. From there, brace yourself for an exhilarating ride on a Hamilton jet boat, as you navigate through the breathtaking Waimakariri Gorge. But that&#39;s not all - get ready to switch gears and hop onto a 4x4 tussock buggy at Flock Hill Sheep Station. As you traverse through bush-clad slopes, be prepared to make frequent stops for capturing stunning photos and soaking in the awe-inspiring views of river gorges and the rugged peaks of the Southern Alps. Immerse yourself in history as you travel along the original stagecoach road, painstakingly built by early pioneers seeking access to gold fields and the abandoned coal mining settlement of Avoca. Learn fascinating tales about this remote area as you delve deeper into its rich heritage. To top it all off, indulge in a delicious lunch at Flock Hill Lodge before bidding farewell to this extraordinary experience and returning to your ship. Don&#39;t miss out on this opportunity to explore one of New Zealand&#39;s least-visited areas.

Brace yourself for an adrenaline-pumping jetboat ride along the majestic Waimakiriri River, followed by an exhilarating 4x4 tussock buggy expedition. Traverse through lush bush-clad slopes, witness breathtaking river gorges, and marvel at the rugged peaks of the Southern Alps. This unforgettable journey offers a unique opportunity to immerse yourself in the untamed beauty of the high country.

High Country Explorer

Embark on an unforgettable adventure through the mesmerizing landscapes of Middle Earth with our 'Journey Into Middle Earth' full-day tour. Led by a friendly and knowledgeable local guide, this tour promises to immerse you in the captivating world of Canterbury and the Lord of the Rings. Your day begins with a scenic drive across the picturesque farmland of the Canterbury Plains, offering breathtaking views of the Rakaia River. As you venture further inland, you&#39;ll be greeted by the stunning Lake Clearwater, nestled amidst the majestic Southern Alps. Take a leisurely stroll through this idyllic setting, surrounded by towering mountains, lush forests, and a charming village. Next on your itinerary is Edoras, the iconic home of the Lord of the Rings trilogy. Discover why this remote and awe-inspiring location was chosen as the backdrop for such an epic tale. Immerse yourself in its beauty and grandeur as you explore its enchanting landscapes. Indulge in a delicious picnic lunch at the base of the Southern Alps, savoring both mouthwatering flavors and breathtaking scenery in New Zealand&#39;s High Country. As your journey nears its end, enjoy a city tour of Christchurch, uncovering its unique charm and history. Join us on this extraordinary expedition that combines adventure, natural beauty, and cinematic wonder

Enjoy a scenic journey through the breathtaking Southern Alps, where you&#39;ll be mesmerized by the beauty of the Canterbury Plains and the serene Lake Clearwater. Immerse yourself in nature as you take a leisurely walk surrounded by majestic mountains.&nbsp; Get ready to step into the magical world of Middle Earth as we explore the iconic filming location of Edoras, featured in the legendary Lord of the Rings Trilogy. Don&#39;t miss this once-in-a-lifetime opportunity to experience the enchantment and wonder of Middle Earth firsthand.

Journey Into Middle Earth

Indulge in a wine lover&#39;s paradise with the Waipara Wine Tasting experience. Join us on a captivating journey through three of Canterbury&#39;s finest wineries, where you&#39;ll have the opportunity to savor the exquisite flavors of renowned wine. As you make our way north to the Waipara wine region, you&#39;ll be captivated by the stunning scenery along the way. Prepare your taste buds for an unforgettable adventure as we visit three different wineries. At each winery, you&#39;ll have the opportunity to indulge in a variety of wine styles and options. From bold reds to crisp whites, there&#39;s something to please every palate. Immerse yourself in the art of wine tasting as knowledgeable experts guide you through each sip, sharing insights into the unique characteristics that make Waipara wines truly exceptional. To complement your tasting experience, we&#39;ve arranged a delectable platter-style lunch at one of the wineries. Savor local flavors while taking in breathtaking views of the vineyards that surround you. Whether you&#39;re a seasoned wine enthusiast or simply looking to explore New Zealand&#39;s renowned wine scene, our Waipara Wine Tasting tour promises an unforgettable day filled with exquisite wines and unforgettable moments.

Indulge in a wine lover&#39;s paradise with the Waipara Wine Tasting experience. Join us on a captivating journey through three of Canterbury&#39;s finest wineries, where you&#39;ll have the opportunity to savor the exquisite flavors of renowned wines such as Sauvignons, Pinot Noirs, and Chardonnays. Immerse yourself in the art of wine tasting as our wine experts take you through each sip, revealing the secrets behind these world-class varietals. &nbsp;

Waipara Wine Tasting

Indulge in a culinary and cultural adventure like no other with our Christchurch Lunch Cooking Class. Departing from your cruise ship in Lyttelton, you&#39;ll embark on a guided tour of Christchurch, a city that seamlessly blends history and modernity. Witness the resilient spirit of this remarkable city as you explore its restored buildings and vibrant street art. Your journey continues to the lively Riverside Market, the beating heart of Christchurch&#39;s culinary scene. Here, you&#39;ll immerse yourself in a hands-on cooking class led by local chefs. Discover the art of creating mouthwatering dishes using fresh, locally-sourced produce. From succulent meats to organically grown vegetables, you&#39;ll savor the authentic flavors of the Canterbury region. But this experience is more than just cooking. It&#39;s an opportunity to forge lasting memories and connections with the city and its people. As you bid farewell, carry not only recipes but also stories of taste and tales of a city reborn. Your return to the ship will be filled with delightful anecdotes that will leave your senses craving for more. Don&#39;t miss out on this extraordinary culinary escapade that promises to tantalize your palate and immerse you in the rich culture of Christchurch. Book your spot now and prepare for an unforgettable experience! &nbsp;

Join us as we take you on a culinary journey, using only the freshest locally sourced produce. Learn from our expert chefs as they guide you through the preparation of a delicious meal, sharing their tips and tricks along the way. Immerse yourself in the vibrant food culture of Christchurch and leave with new skills and a satisfied palate. &nbsp;

Christchurch Lunch Cooking Class 

Wedged between Canterbury Plains and the Pacific Ocean on New Zealand&#39;s South Island is Timaru. The little city has certainly been blessed by nature; sprawling sandy beaches as far as the eye can see, backed by lovely parks and gardens but it&#39;s a great urban destination as well, with a warm, welcoming community and thriving cultural scene. Timaru is famous for its Maori rock art and the Te Ana Maori Rock Art Centre offers fabulous interactive tours that retrace the steps of the South Island&#39;s whakapapa (genealogy). Once you&#39;ve finished your tour, head to the main street for Edwardian architecture, retail therapy, and a glass of delicious local wine. If you are lucky enough to be in Timaru as the sun sets then head to Caroline Bay. Not only will you be treated to a fabulous spectrum of color streaking across the sky, but you&#39;ll enjoy watching the spectacle of Little Blue Penguins as they come in at dusk.

Dusky Sound, also known as Tamatea, is a fjord in the southwest region of New Zealand&#39;s South Island. Though its name is due to its usually gloomy weather, it is home to strikingly unique landscapes and diverse wildlife, including dolphins, whales and its charming Fjordland penguins.

Take in the stunning views of New Zealand&#39;s deepest fjord, Doubtful Sound. Also named Patea, this remote fjord is surrounded by dense rainforest and can be accessed only from the small town of Manapouri. Rich in diverse flora and fauna, these landscapes will leave you stunned.

The most accessible fjord in New Zealand has also become one of the country&#39;s most recognizable landscapes. Milford Sound&#39;s majestic mountains, impressive waterfalls and captivating cliffs are the main attraction of this highly photogenic area, where you can also participate in activities such as kayaking, fishing or sailing.

Experience Melbourne, Australia&#39;s cosmopolitan cultural hub, where a labyrinth of laneways, world-class dining, vibrant street art, and a thriving arts scene meld together in a city that captivates the senses. Melbourne is the capital city of Victoria - and a global capital of trend-setting cool. Dynamic, sporty and arty, it still maintains an air of old-world grace with spacious tree-lined boulevards and expansive parks. The prosperous lifestyle of its people is both cosmopolitan and sophisticated. The heritage of more than 100 different cultures has contributed to Melbourne&#39;s richly international character - exemplified by its range of 15,000 dining venues offering more than 50 different kinds of cuisine.

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If you have any queries about Century Travel’s privacy policy or any queries about the protection of personal information Century Travel holds about you, please write to 

We are entitled by law to charge a fee of €10 to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

Data Protection: Century Travel may use your details to let you know about other products and services which we think would be of interest to you from within the Century Travel group. However, under no circumstances will you be inundated with sales and marketing emails or contact. At no time will we pass your details to any other companies or third Parties for marketing or any other reason.

DV Century Travel Consultants Limited is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.

When you register for our Services on our Websites, for example signing up for marketing emails or requesting to be contacted by a consultant for a quote, you may provide us with:

Your personal details, including your email address and phone numbers

When you place a booking with Century Travel, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name as per passport

Financial transaction information, including your debit or credit card information

Travel related information such as passport details, ethnicity, visa eligibility.

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

When you interact with us via our Social Accounts, we may collect:

Social media content such as imagery, video content and feedback such as reviews and social interactions.

For any content you submit, we may use, copy, modify, adapt, publish or incorporate such content into forms of marketing messaging and advertising for our social accounts, email marketing, print brochures and our website.

We may also use personal data from social media sources such as Facebook advertising that supply information, cookie and third party data. For example, this type of personal social media data helps us to:

Contribute to reviewing and improving the messaging and marketing we share on our social accounts such as analytical and reporting data.

Improve and measure the delivery and effectiveness of our marketing communications across social media advertising.

When you use our website we use data tracking software (‘cookies’) which allow us to collect:

Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

We use personal data to effectively manage and improve the services we offer to you, including:

Processing bookings, so that we can manage the provision of services and help with any bookings or refunds you may ask for;

Improve our online services, including improving our Websites;

Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;

Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;

Providing a specialised and personalised service to you to help us meet your needs as a customer, including providing you with marketing material that is relevant to your interests. This may include us measuring your responses to marketing communications;

Contact and interaction with you, for example by phone, email or post or by responding to social media posts that you send to us, so that we can service your booking or query effectively as a customer

We may share the personal data we collect with other companies in the Century Travel Group, where it is necessary for the effective servicing of a booking or query.

We may share the personal data we collect with other Supplier Partners and Service Providers. We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services. When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.

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